# Roles And Permissions

# Roles

Helpdesk has 3 primary Roles namely Supervisor, Support Agent, End User

# Permissions

Helpdesk has a very simple set of permissions namely Manage Helpdesk Settings and Resolve Tickets.

  1. Manage Helpdesk Settings

    • user can manage the helpdesk's settings page and will also be able to delete records from the system.
    • users can assign and unassign tickets to other users.
  2. Resolve Tickets

    • user can assign and unassign tickets to himself.
Permissions/Roles Supervisor Support Agent End User
Manage Helpdesk ✔️
Resolve Ticket ✔️ ✔️