# Roles And Permissions
Helpdesk has 3 primary Roles namely Supervisor, Support Agent, End User
Helpdesk has a very simple set of permissions namely Manage Helpdesk Settings and Resolve Tickets.
Manage Helpdesk Settings
- user can manage the helpdesk's settings page and will also be able to delete records from the system.
- users can assign and unassign tickets to other users.
- user can assign and unassign tickets to himself.
# Recommended Roles and Permissions Mapping
|Permissions/Roles||Supervisor||Support Agent||End User|